PRIVACY POLICY
Asian Pacific Telecommunications Pty Ltd (APT) is committed to the privacy of APT customers
personal and company information and records and for your information we have documented APT's
information handling practices below. Please contact APT on (03) 9863 9863 if you wish to discuss
any aspect of APT's information handling practices.
As a private sector company, APT is bound by the Privacy Act 1988. Under the Act, APT can choose
to develop and be bound by a Privacy Code or choose to comply with the National Privacy Principles
in the Privacy Act 1988. APT has chosen to be bound by the National Privacy Principles.
APT only collects personal information from you that is necessary for it to perform its functions. The personal information APT holds about you will depend on the services you request from APT and the use that you make of those services. However, your personal information may include:
- Your name and/or Company name, address and contact details;
- Account name and account number held by financial institutions from which payments for services provided by APT are made and information obtained as a result of credit checks which you authorize us to carry out;
- Records of communications between you and APT relating to services provided by APT to you;
- Call charge records;
- Billing statements.
APT respects your privacy, so APT does not trade, rent or sell your personal information to any third parties.
The primary purpose for which we use your personal information is to provide you with telecommunications services. This includes the provision of telephony and Internet services.
In the course of providing telecommunications services to you, we may also use your personal information for related purposes, which include the following:
- Provisioning or connecting your service;
- Network routing;
- Providing you with a customer service;
- Credit checking;
- Billing you for that service;
- Investigating complaints in relation to your service;
- Investigating and fixing faults in relation to your service;
- Following up any payments that you may owe us;
- To administer contractual agreements or arrangements necessary to provide services to you;
- Disconnecting your service.
We may also use your personal information to tell you about our other products and services or bundled offerings, provided by APT in conjunction with either our related bodies corporate or our business partners or associates.
How APT collects personal information
APT collects personal information directly from you when you supply it to us in connection with a
request for services. APT may also collect personal information from third parties such as:
- Resellers of telecommunication services;
- External contractors;
- Credit providers or credit reporting agencies contacted by us (or by external service providers on our behalf) in the course of carrying out a credit check;
- Other entities who provide services to us related to the provision of telecommunication services provided to you;
- Government agencies which administer laws regulating telecommunication service providers, or complaint resolution processes established under those laws;
We take reasonable steps to ensure that your personal information (such as emails) is stored securely. Transmissions sent to or from our servers are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, however we strive to protect your personal information from misuse, loss and unauthorized access. Once we receive your transmission, we do our best to ensure its security, and we will only be accessing that information upon your authorization.
Access to Personal Information
Generally, you have the right to see or obtain a copy of personal information about you that we may hold.
APT will handle requests for access to personal information in accordance with the National Privacy Principles.
To request access to your personal information, please contact us on (03) 9863 9863.
As long as we can adequately verify your identity, the person you speak to may be able to provide
you with the information you require over the telephone.
If you wish to have a copy of any
information, we will ask that you put your request in writing and either post or fax that request to
us. Again, this is to ensure that we can verify your identity.
In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request,
we will acknowledge your request within 5 days and respond within a maximum of 14 days.
Depending on the information you wish to access, where it is stored and the time it will take us to
respond to your request for access, we may charge you a fee for the administrative cost of
providing the information to you.
If for any reason we refuse to give you access to your information we will let you know why, in writing.
The circumstances in which we may refuse to give you access to personal information we hold about
you include where giving you access:
- Would have an unreasonable impact on other people's privacy;
- Would prejudice any negotiations we are having with you;
- Would prejudice an investigation of unlawful activity;
- Would prejudice activities carried out by, or for, a law enforcement body.
If you believe that we hold personal information about you that you consider to be inaccurate, incomplete or out of date you should tell us by calling 03) 9909 7700. In most cases, we will amend any inaccurate, incomplete or out of date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your personal information a statement to the effect that you claim the information is inaccurate, incomplete or out of date. We would ask that you discuss your request with us by calling (03) 9863 9863.
Changes to this Privacy Policy
From time to time, it may be necessary for us to review our Privacy Policy. We reserve the right to
amend our Privacy Policy at any time and to notify you by posting an updated version on the APT
website www.aptel.com.au.
Privacy Complaints
You can enquire about breaches of your Privacy in writing (e-mail, fax or letter) or by phone to:
Customer Service Department
Asian Pacific Telecommunications Pty Ltd
Level 14, 1 Queens Rd,
Melbourne VIC 3004
Phone: (03) 9863 9863
Fax: (03) 9863 7701
Email to Privacy Complaints: |
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